Our return policy allows returns or exchanges for products purchased in the last 30 days. Please note that opened or worn underwear or socks items are not eligible for return due to hygiene reasons. Please see our 30 days first pair guarantee for det

Our return policy allows returns or exchanges for products purchased in the last 30 days.Please note that opened or worn underwear or socks&#xA0;items are not eligible for return due to hygiene reasons. Please see our 30 days first pair guarantee for details on this click here.You can expect your refund to be processed within 3-5 business days or fewer, after our returns department receives the returned item and checks them over, our returns department can take between 3-14 days to check over returned items after delivery this varies depending on peak season.To be eligible for a return the items must meet the following:&#xA0;<ul><li>Underwear and socks can not be returned for hygiene reasons, for this reason we offer a first pair guarantee click here for more information.</li><li>Purchased in the last 30 days or less when return is made.</li><li>In new condition with tags still attached.</li><li>Item must be unworn &amp; unwashed (no distinct odours, blemishes, signs of wear etc.).</li><li>Item must be in original Giovici branded packaging (zip lock bags, cardboard bags etc.).</li><li>Items covered in animal/human hair will not be accepted.</li><li>If you&#x2019;ve asked for an item which is more expensive than your return, we will contact you upon receiving the return to process the additional payment.</li><li>Any items bought in conjunction with an offer (e.g. 2 swimshort for &#xA3;XX) can only be returned to exchange for a like-for-like item unless all items included in the offer are returned.</li><li>If a refund is made on a bundle offer the lowest amount will be refunded.</li><li>Items received after the 30-day returns period will undergo approval and will be eligible for store credit only.</li><li>Exchanged orders will not be eligible for a refund if it&apos;s beyond the original order&apos;s 30-day returns period. The 30-day returns period starts from the original order delivery date.</li><li>If you received a free gift with your order and returned an item you must also return the gift or else you will be invoiced for the face value of the gift.</li></ul>

What’s your return policy?

IMPORTANT: We DO NOT accept returns of opened packs of underwear or socks, for returns and refunds for underwear and socks please click here. Your customer satisfaction is key. We offer a no quibble exchange or refund providing you return your garmen

IMPORTANT: We DO NOT accept returns of opened packs of underwear or socks, for returns and refunds for underwear and socks please&#xA0;<a href="https://giovici.gorgias.help/en-US/uk-returns-(underwear-and-socks)-397464">click here</a> Your customer satisfaction is key. We offer a no quibble exchange or refund providing you return your garment unworn in the item&apos;s original condition and packaging. We offer exchanges/refunds within 30 days of receipt of receiving your purchase if the product you received is the incorrect size or unsuitable.How to make a returnStep 1.&#xA0;&#xA0;Please return your order to:Select Supplies Ltd (Giovici) c/o OCS Worldwide 10 Padstow Road Coventry CV4 9XB UNITED KINGDOMIMPORTANT:&#xA0;Please include a note with your order number in so we can match your return.Step 2.&#xA0;Once you&apos;ve sent the return please <a href="https://giovici.gorgias.help/en-US/contact">contact us</a> with proof of shipping (i.e. tracking number or receipt). Please allow for 14 working days for us to process your refund, if you wish to exchange for a different size please let us know which size you would like and we will arrange a different size to be sent to you once the original item is returned and inspected.&#xA0;Damaged returnsIf your returned item/s is rejected due to being damaged or not in original packaging we will contact you to arrange the item to be sent back to you at the standard shipping rate.Return Shipping Costs You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable unless the goods are faulty. If the goods are faulty we will refund you standard postage rates. <a href="https://giovici.gorgias.help/en-US/faulty-goods-397454">Please see faulty goods page</a>

UK returns or exchanges

All boxers and socks are covered by our FIRST pack guarantee. see details. We do not accept returns on any opened packs of underwear or socks due to hygiene reasons. If you have purchased multiple packs of boxers or socks and want a refund then you w

All boxers and socks are covered by our FIRST pack guarantee. <a href="https://giovici.gorgias.help/en-US/30-day-money-back-guarantee-397458">see details</a>We do not accept returns on any opened packs of underwear or socks due to hygiene reasons. If you have purchased multiple packs of boxers or socks and want a refund then you will need to return the unopened packs to claim a refund on these, the first pack is covered by our <a href="https://giovici.gorgias.help/en-US/30-day-money-back-guarantee-397458">first pack guarantee</a>. If any additional packs are returned opened they will not be eligible for a refund and can be returned to you at our standard shipping rate.&#xA0;If you would like a refund on your FIRST pack please <a href="https://giovici.gorgias.help/en-US/contact">contact us</a> and state your order number and the reason for the refund and we will process this for you, if you would like a different size we can also arrange an exchange.&#xA0;How to make a return (unopened underwear and socks only) Step 1.&#xA0;&#xA0;Please return your order to:Select Supplies Ltd (Giovici) c/o OCS Worldwide 10 Padstow Road Coventry CV4 9XB UNITED KINGDOMIMPORTANT: Please include a note with your order number in so we can match your return.&#xA0;Step 2.&#xA0;Once you&apos;ve sent the return please <a href="https://giovici.gorgias.help/en-US/contact">contact us</a> with proof of shipping (i.e. tracking number or receipt). Please allow for 14 working days for us to process your refund, if you wish to exchange for a different size please let us know which size you would like and we will arrange a different size to be sent to you once the original item is returned and inspected.&#xA0;Damaged/opened returnsIf your returned item/s is rejected due to being damaged, opened or not in original packaging we will contact you to arrange the item to be sent back to you at the standard shipping rate.

Returns

What’s your return policy?

UK returns or exchanges

UK Returns (Underwear & Socks)