Back to Giovici.com

Giovici

Giovici Help Center

All boxers and socks are covered by our FIRST pack guarantee. see details. We do not accept returns on any opened packs of underwear or socks due to hygiene reasons. If you have purchased multiple packs of boxers or socks and want a refund then you w

All boxers and socks are covered by our FIRST pack guarantee. <a href="https://giovici.gorgias.help/en-US/30-day-money-back-guarantee-397458">see details</a>We do not accept returns on any opened packs of underwear or socks due to hygiene reasons. If you have purchased multiple packs of boxers or socks and want a refund then you will need to return the unopened packs to claim a refund on these, the first pack is covered by our <a href="https://giovici.gorgias.help/en-US/30-day-money-back-guarantee-397458">first pack guarantee</a>. If any additional packs are returned opened they will not be eligible for a refund and can be returned to you at our standard shipping rate.&#xA0;If you would like a refund on your FIRST pack please <a href="https://giovici.gorgias.help/en-US/contact">contact us</a> and state your order number and the reason for the refund and we will process this for you, if you would like a different size we can also arrange an exchange.&#xA0;How to make a return (unopened underwear and socks only) Step 1.&#xA0;&#xA0;Please return your order to:Select Supplies LTD c/o Global Ecommerce Experts,&#xA0; Unit 5 Mountpark, Wide Lane,&#xA0; Southampton,&#xA0; Hampshire,&#xA0; SO18 2FA,&#xA0; UNITED KINGDOMIMPORTANT: Please include a note with your order number in so we can match your return.&#xA0;Step 2.&#xA0;Once you&apos;ve sent the return please <a href="https://giovici.gorgias.help/en-US/contact">contact us</a> with proof of shipping (i.e. tracking number or receipt). Please allow for 14 working days for us to process your refund, if you wish to exchange for a different size please let us know which size you would like and we will arrange a different size to be sent to you once the original item is returned and inspected.&#xA0;Damaged/opened returnsIf your returned item/s is rejected due to being damaged, opened or not in original packaging we will contact you to arrange the item to be sent back to you at the standard shipping rate.

UK Returns (Underwear & Socks)

We DO NOT accept returns of opened packs of underwear or socks, for returns and refunds for underwear and socks please click here. Your customer satisfaction is key. We offer a no quibble exchange or refund providing you return your garment unworn in

We DO NOT accept returns of opened packs of underwear or socks, for returns and refunds for underwear and socks please&#xA0;<a href="https://giovici.gorgias.help/en-US/uk-returns-(underwear-and-socks)-397464">click here</a> Your customer satisfaction is key. We offer a no quibble exchange or refund providing you return your garment unworn in the item&apos;s original condition and packaging. We offer exchanges/refunds within 30 days of receipt of receiving your purchase if the product you received is the incorrect size or unsuitable.How to make a returnStep 1.&#xA0;&#xA0;Please return your order to:Select Supplies LTD c/o Global Ecommerce Experts,&#xA0; Unit 5 Mountpark, Wide Lane,&#xA0; Southampton,&#xA0; Hampshire,&#xA0; SO18 2FA,&#xA0; UNITED KINGDOMIMPORTANT: Please include a note with your order number in so we can match your return. Step 2.&#xA0;Once you&apos;ve sent the return please <a href="https://giovici.gorgias.help/en-US/contact">contact us</a> with proof of shipping (i.e. tracking number or receipt). Please allow for 14 working days for us to process your refund, if you wish to exchange for a different size please let us know which size you would like and we will arrange a different size to be sent to you once the original item is returned and inspected.&#xA0;Damaged returnsIf your returned item/s is rejected due to being damaged or not in original packaging we will contact you to arrange the item to be sent back to you at the standard shipping rate.Return Shipping Costs You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable unless the goods are faulty. If the goods are faulty we will refund you standard postage rates. <a href="https://giovici.gorgias.help/en-US/faulty-goods-397454">Please see faulty goods page</a>

UK Returns

30 Day Money Back Guarantee (Boxers & Socks). We are so confident you'll love your Giovici Underwear, we'll give you a FULL REFUND on your FIRST PACK if you don't like them for whatever reason. Shipping charges are non-refundable you will be refunded

30 Day Money Back Guarantee (Boxers &amp; Socks) We are so confident you&apos;ll love your Giovici Underwear, we&apos;ll give you a FULL REFUND on your FIRST PACK if you don&apos;t like them for whatever reason.Shipping charges are non-refundable you will be refunded for the item amount not order total.Refunds on multiple pack purchases: If you have purchased multiple packs of boxers with a multi buy discount applied we will refund you on your first pack based on a division of the total you have paid to calculate the cost of the first pack. The remaining packs are not covered by the guarantee and can not be returned due to hygiene reason unless unopened. <a href="https://giovici.gorgias.help/en-US/uk-returns-(underwear-and-socks)-397464">Learn more</a>We always recommend purchasing 1 pack to start with to ensure you are satisfied with your purchase before enjoying the multi buy discounts we offer.Terms and conditions: If you decide to exchange your pack of underwear or socks rather than accept a full refund the original order is then void for a full refund. The First Pack Guarantee is only valid one time per person or household. If we feel the guarantee is being exploited we reserve the right to refuse a refund. Products categorised as intimate (underwear and socks) are exempt from return or refund due to hygiene reason under the consumer rights act however we offer our guarantee in good faith. &#xA0; &#xA0;

30 Day Money Back Guarantee

Faulty Items. If the received item is faulty, please contact us. Please quote your order number and full name together with details of the product and the fault (photos preferred). We will then provide advice on how to return your item. Please note t

Faulty ItemsIf the received item is faulty, please <a href="https://giovici.gorgias.help/en-US/contact">contact us</a>. Please quote your order number and full name together with details of the product and the fault (photos preferred). We will then provide advice on how to return your item. Please note that you must return faulty goods within 45 days of receipt.If we believe the item/s have been intentionally damaged we will refuse your refund.

Get more information

UK Returns (Underwear & Socks)

UK Returns

30 Day Money Back Guarantee

Faulty Goods

Get support